Shipping policy

Thank you for shopping at Totally TDAH. We are committed to delivering your order in a timely manner and ensuring a positive shopping experience. This Shipping Policy provides important information about shipping methods, processing times, delivery timelines, and other shipping-related details. Please read this policy carefully before placing your order.

Processing Time

All orders are typically processed and prepared for shipping within [X] business days (excluding weekends and holidays) from the purchase date. During periods of high demand, processing times may be slightly longer, and we appreciate your patience and understanding.

Shipping and Delivery Methods

We offer the following shipping methods for domestic and international orders:

  • Standard Shipping: Our standard shipping option is available for both domestic and international orders. Delivery times can vary depending on the destination and typically range between [X] and [X] business days.
  • Express Shipping: For customers requiring fast delivery, we offer express shipping services. Orders with express shipping are typically delivered within [X] business days for domestic shipments and [X] business days for international shipments.
  • Free Shipping: We may offer free shipping promotions for orders that meet the requirements. The estimated delivery time for orders with free shipping is [X] to [X] business days, depending on the destination.

Please note that delivery times are estimated and may vary due to factors outside our control, such as customs clearance, weather conditions, or shipping company delays. We are not responsible for any delay or additional cost incurred during shipping.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that will contain a tracking number. You can track the progress of your shipment by visiting our website or the shipping company's website and entering the provided tracking number.

Shipping Restrictions

We strive to offer worldwide shipping; however, certain products may be subject to shipping restrictions based on local regulations and customs policies. If you can't select a shipping option for your location during the checkout process, please contact us and we will do our best to assist you.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method. During the checkout process, clear information about shipping costs will be provided before you finalize your order. Please make sure to review and confirm the shipping costs before completing your purchase.

Taxes and Customs

For international orders, the customs authorities of the destination country may impose taxes, duties, or other import charges. These additional charges are the customer's responsibility and are not included in the product cost or shipping charges. Please consult your local customs office for more information on applicable taxes and charges.

Address Accuracy

It's your responsibility to provide an accurate and complete shipping address. Please ensure that the shipping address provided during the checkout process is correct and up-to-date. We are not responsible for undelivered packages or additional costs incurred due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments

In the rare case that your shipment is lost or arrives damaged, please contact our customer service team as soon as possible. We will work with the shipping company to investigate the issue and resolve it in a timely manner. Please note that we are not responsible for damages or losses incurred during transit, but we will provide assistance in resolving the issue.

Return and Refund Policy

Please refer to our Return and Refund Policy page for detailed information on how to make returns, request refunds, and learn about our policies regarding defective, damaged, or incorrect products.

Contact Us

If you have any questions or inquiries about our Shipping Policy, feel free to contact us:

We appreciate your trust in Totally TDAH and hope you enjoy your products. Thank you for your support!